The repair.And the paperwork.

Make the home safe first. Your insurer then needs a clear account of the damage and the proposed work.

  1. You

    Make contact safely

    Once you are somewhere safe, tell your insurer what happened. Ask about emergency authorisation, excess and any approved-contractor requirement.

  2. Plumber

    Assess and quote

    Ask for the cause, proposed work and cost in writing. Keep emergency isolation separate from the proposed replacement or repair.

  3. Insurer

    Confirm the cover

    Your insurer decides what the policy covers. Get its authorisation and claim reference before approving non-emergency work.

  4. You

    Keep the record

    Keep the quotation, itemised invoice and any relevant compliance documents. Take photographs only from a safe place; do not delay help to collect them.

SheetNel & SonsPlumbing · Helderberg · 05
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Published hours. Monday to Friday: 07:00–17:00 normal rate. Saturday: 07:00–13:00 normal rate. Sunday: call-out rate, all day. Public holidays: call-out rate, all day. Any day 17:00–07:00; Saturday also 13:00–17:00: call-out rate.

Open now. Normal rate.

Normal rate now. Weekday and Saturday hours are listed below.

Open now. Office closed.

Normal rate now. See the office hours below before making an enquiry.

After-hours rate.

The sample after-hours charge applies. Published hours and rates are below.

Hours below.

We could not read the time in South Africa. The published hours are below.

EmergencySafe first steps. One action, from any state.CallDemo control · does not dial